Boom overview
A tour of the Boom app: where your customers and their data live, how the agent talks to them, and where the results show up.
Initiatives, end to end
How an initiative runs from start to finish: who it reaches, the journey that carries it, and what comes back from each conversation.
Shared inbox
Every conversation in one place, across WhatsApp, Instagram, Messenger and web chat: filter by status, assign teammates, and see what the agent already resolved.
Analytics and success metrics
Track an initiative’s success metrics over time and see how people moved through its journey, from sent and delivered to read and replied.
Customer data (CDP)
Where your customer data lives in Boom: people, events and custom objects, and the relationships that tie them together.
Agent Studio
Shape how your agent talks: describe a change in plain words, try it in a simulated conversation, and publish when it sounds right.
Boom in Claude (MCP)
Add Boom to Claude Code with one command and sign in, so Claude can work with your Boom data.
Data extraction, part 1
Define the fields every conversation should yield, then publish them so the agent starts collecting them.
Data extraction, part 2
Extraction inside an initiative’s journey: what a conversation step collects, and where the answers land.