> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useboom.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Shared inbox

> Every conversation in one place, across WhatsApp, Instagram, Messenger and web chat: filter by status, assign teammates, and see what the agent already resolved.

<Frame>
  <iframe className="w-full aspect-video rounded-xl" src="https://www.youtube-nocookie.com/embed/kaAvhasExzY" title="Shared inbox" allow="clipboard-write; encrypted-media; picture-in-picture; fullscreen; web-share" allowFullScreen />
</Frame>

## Related

<CardGroup cols={2}>
  <Card title="Inbound conversations" icon="inbox" href="/inbound">
    When a customer writes to you first.
  </Card>

  <Card title="The agent" icon="user" href="/the-agent">
    What answers your customers, and when it hands off to a person.
  </Card>
</CardGroup>


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