> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useboom.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect your support address

> Send a copy of the emails to support@yourcompany.com to Boom, step by step for Gmail, Google Workspace and Microsoft 365.

These are the steps behind the **Support address** row in **Settings ›
Email** for each provider. Boom pre-selects the provider from your
address's domain when it can tell, and you can change it. Your mailbox keeps every email
as it does today; your provider sends a copy to your Boom address.

Before you start, open **Settings › Email**, click **Connect** on the
**Support address** row, and save the address your customers write to. Then
copy your **Boom address** (it's in the row under the steps, and under
**Advanced settings**), for example `acme-k7q2x9@reply.useboom.ai`.

The row shows a short version of these steps for the selected provider. This
page has them in full.

| Provider | Who can do it |
| - | - |
| [Gmail](#gmail) | Anyone with the inbox |
| [Google Workspace](#google-workspace) | A Google Workspace admin |
| [Microsoft 365](#microsoft-365) | A Microsoft 365 admin |

> [!NOTE]
>
> Boom's daily check confirms the setup works: the status changes to
> **Receiving** once a copy has actually reached Boom.

## Gmail

For an `@gmail.com` address. No admin needed.

1. In Gmail, open **Settings → See all settings → Forwarding and POP/IMAP**
   and click **Add a forwarding address**.
2. Paste your Boom address and click **Next**. Gmail sends a confirmation
   email to Boom, and the link shows up right in the **Support address** row:
   it reads **Waiting for Gmail's confirmation…** until it arrives, then
   **Open confirmation link**. Only an organization admin sees the link.
3. Open the confirmation link. Leave **Forward a copy of incoming mail** off if
   you only want some emails in Boom.
4. Create a filter for the emails you want (search options →
   **Create filter**). Tick **Forward it to** your Boom address and
   **Never send it to Spam**.

Gmail doesn't forward email it put in Spam, which is why "Never send it to
Spam" matters.

## Google Workspace

For your own domain on Google, like `hola@yourcompany.com`.

> [!WARNING]
>
> A Google Workspace admin has to do this.

1. In the Google Admin console, open
   **Apps → Google Workspace → Gmail → Routing**.
2. Add a rule for inbound email whose envelope recipient is your support
   address.
3. Under **Also deliver to**, add your Boom address and save.

No confirmation link is needed. Would rather send a copy from one Gmail inbox?
Use the [Gmail steps](#gmail); your admin may need to allow automatic
forwarding (**Gmail → End User Access**).

## Microsoft 365

For Outlook or Office 365 with your own domain.

> [!WARNING]
>
> A Microsoft 365 admin has to do this.

1. In the Exchange admin center, open **Mail flow → Rules** and add a rule.
2. Apply it when the recipient is your support address.
3. Choose **Add recipients → to the Bcc box**, enter your Boom address and
   save.

Use a mail flow rule, as above. Microsoft 365 blocks automatic forwarding to
outside addresses by default, so forwarding from a mailbox or an Outlook rule
only works if your admin allows it in the outbound spam policy
(**Microsoft Defender → Anti-spam policies**). Without that change, forwarded
email bounces. That policy is about mailbox forwarding and Outlook rules,
which is why these steps use a mail flow rule.

## After any of these

Then click **Send test** on the **Support address** row. Boom sends its check
email, titled **Boom forwarding check**, to your support address and shows the
result within 90 seconds: **Received · connected**, or **Didn't arrive yet.
Check:** with what to check. A new Workspace routing rule or
Microsoft 365 mail flow rule can take up to an hour to start working; Boom
keeps checking and the status changes on its own. You can send one test a
minute.

Boom also sends that check email once a day. If you use a filter or rule,
make sure it also matches that email. The status changes to **Receiving**
when one comes through.

Someone else has to do it? **Send to IT**, next to **Send test** (it reads
**Needs an admin · send to IT** for Google Workspace and Microsoft 365), gives
you these steps as plain text to copy or email.

## Related

> [card] [Email in Boom](https://docs.useboom.ai/email-replies.md)
>
> Replies, support address and your domain, and what each status means.

> [card] [Email setup for your IT team](https://docs.useboom.ai/email-for-it.md)
>
> Hand the setup to someone else.

> [card] [Email troubleshooting](https://docs.useboom.ai/email-troubleshooting.md)
>
> If the status doesn't change to Receiving.

> [card] [Email data & security](https://docs.useboom.ai/email-data-security.md)
>
> What Boom does with the copies it receives.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.